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Refund Policy
Hassle-free returns & refunds—because we value your trust and satisfaction above all.
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7-Day Return Window
Generous time frame for hassle-free returns
You may request a return or refund within 7 days of delivery, provided the product seal remains intact and the item is completely unused.
Non-returnable Items
Items that cannot be returned
Products that have been opened or partially consumed
Gift cards, vouchers, or promotional codes
Personalized or customized gift hampers
Simple Refund Process
Three easy steps to get your money back
1
Contact Us
Email refunds@graduatechai.com with your order ID
2
Schedule Pickup
Our support team arranges reverse pickup at your convenience
3
Get Refund
Refund processed to original payment method within 5-7 business days
Still Have Questions?
Our dedicated support team is here to help with any concerns about returns or refunds. We typically respond within 4 hours during business days.