Shipping Policy
Everything you need to know about how your chai reaches you.
Quick Navigation
Serviceable Locations
Where we deliver across India
We currently ship to all major cities and towns across India via leading courier partners. Remote areas may have extended delivery times.
Processing Time
How quickly we prepare your order
Orders are processed within 24 hours on business days (Mon – Sat). Orders placed after 4 PM are rolled to the next business day.
Delivery Timelines
Expected delivery times by location
Maharashtra & Adjoining States
2-4 working days
Metro Cities
3-6 working days
Rest of India
5-8 working days
Shipping Charges
Transparent pricing for deliveries
FREE Shipping
On orders ≥ ₹499
Standard Rate
Orders below ₹499
Order Tracking
Stay updated on your shipment
A tracking link is emailed/SMSed once your parcel is handed over to the courier. Delay beyond 48 hours? Contact us and we'll escalate.
Damaged or Lost Parcels
We've got you covered
If your package arrives damaged, photograph the parcel and contact us within 48 hours for a replacement or refund, as applicable.
International Shipping
Coming soon to global markets
We do not ship internationally at this time. Sign up to our newsletter for future updates.
Contact Support
Get help with shipping questions
Shipping queries? Email shipping@graduatechai.com or call +91 97306 36550.
Questions About Shipping?
Our shipping team is here to help with tracking, delivery times, and any concerns.